ROSS Management Services Honored with Multiple SatisFacts Awards
March 29, 2016
ROSS’ Commitment to Great Living Experiences Pays Off with Second Consecutive SatisFacts National Satisfaction Award
At ROSS Management Services, we have no higher priority than resident satisfaction. Every minute of every day, our onsite property management teams are dedicated to giving our residents the highest-quality living experiences.
Therefore, we were incredibly gratified when we learned that, for the second year in a row, our firm has been honored by SatisFacts’ annual National Resident Satisfaction Awards. The awards are based on satisfaction scores residents gave them on SatisFacts surveys. Our residents gave ROSS Management Services an average score between 4 and 4.49 during 2015, placing our firm in the Superior Company Score category.
Additionally, for the third year in a row, ROSS-managed communities received individual SatisFacts Property Awards, meaning they received an average score of at least 4 on their resident satisfaction surveys. The individual communities that received 2015 Satisfacts Property Awards include:
- Charlestowne North in Greenbelt, Md.
- Cole Spring Plaza in Silver Spring, Md.
- Coliseum Lofts in Richmond, Va.
- Colvin Woods in Reston, Va.
- Crestleigh in Laurel, Md.
- Cypress Creek in Hyattsville, Md.
- EOS-21 Apartments in Alexandria, Va.
- Glen Oaks Apartments in Greenbelt, Md.
- Grandview Apartments in Falls Church, Va.
- The Heritage at Old Town in Alexandria, Va.
- Metro 710 in Bethesda, Md.
- Overlook in Hyattsville, Md.
- Park Vue in Alexandria, Va.
- Seven Springs Apartments in College Park, Md.
- Spring Parc in Silver Spring, Md.
- Woods of Marlton I in Upper Marlboro, Md.
- Woods of Marlton II in in Upper Marlboro, Md.
Our property management teams deliver customer satisfaction surveys to our residents at least three times during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.
We also encourage on-site staffs to deliver high customer satisfaction through our annual Customer Service Circle of Excellence Awards, which honor leasing associates and apartment communities that provide great customer service, which is benchmarked using the community’s SatisFacts scores.