Review site gives honors for recommend score of 70 percent or better, top 5 percent finish in 2015
BETHESDA, Md. – May 19, 2016 – ROSS Management Services, a leader in multifamily property management, today announced that ApartmentRatings named 12 ROSS properties as Top Rated Communities in 2015 for outstanding resident satisfaction scores.
In order to qualify for the awards, the communities had to receive a recommend score of 70 percent or greater and be in the top 5 percent of communities listed on ApartmentRatings.com. ROSS’s top scoring community was Overlook Apartments, which achieved a recommend score of 96%, slightly higher than Spring Parc Apartments, which earned a score of 95%.
“We focus heavily on providing the best resident experience possible, utilizing the newest technology available to empower our residents to communicate with us, pay rent and submit service requests conveniently and efficiently,” said David J. Miskovich, chief operating officer of ROSS Management Services. “That along with the commitment of our on-site teams to proactively making the living experience memorable have helped us achieve this honor.”
ROSS Management Services’ ApartmentRatings.com Top Rated communities with their recommend scores are:
Overlook Apartments (Hyattsville, Md.): 96%
Spring Parc Apartments (Silver Spring, Md.): 95%
Colvin Woods Apartments (Reston, Va.): 90%
Cole Spring Plaza (Silver Springs, Md.): 89%
Glen Oaks Apartments (Greenbelt, Md.): 86%
Metro 710 Apartments (Silver Spring, Md.): 84%
The Woods of Marlton (Upper Marlboro, Md.): 83%
Seven Springs Apartments (College Park, Md.): 80%
Charlestowne North (Greenbelt, Md.): 77%
Crestleigh Apartments (Laurel, Md.): 76%
EOS-21 Apartments (Alexandria, Va.): 76%
Park Vue of Alexandria (Alexandria, Va.): 71%
All 12 of the communities have won the award at least two years in a row, with three communities winning four in a row starting in 2012.
“Online reviews are an important way to gauge customer service levels your communities are providing to residents, and we’re proud to have so many communities win ApartmentRatings awards for multiple years running,” Miskovich says. “We’re hoping to grow that number in years to come by continuing to listen to what our residents say to us and about us on ApartmentRatings and other review sites so we can take action and further improve the resident experience at our communities throughout the Mid-Atlantic Region.”
One reviewer of Overlook apartments noted ROSS’s commitment to delivering an outstanding resident experience, stating that, “The entire leasing staff is extremely helpful, professional, and courteous. From the first time I walked in, I felt welcomed and I still do even after move in.”
In order to be deemed Top Rated, the apartment communities needed to also have at least 10 total reviews, and five in 2015.
About ROSS Companies
ROSS Companies, founded in 1983 in Bethesda, Md., is a recognized leader in multi-family acquisitions and investment, development, property management and renovation. With a managed portfolio of more than 11,000 apartment homes in 32 communities, the privately held company is one of the most active multifamily real estate firms in the Mid-Atlantic region. ROSS Companies is comprised of three affiliates – ROSS Development & Investment, ROSS Management Services and ROSS Renovation & Construction. In 2016, ROSS Development & Investment is celebrating its 32nd anniversary and ROSS Management Services is celebrating 27 years in business. In March, ROSS Management Services was honored for the second straight year with a National Resident Satisfaction Award from SatisFacts. In 2015, 19 ROSS-managed apartment communities were awarded the Apartment Ratings’ 2014 Top Rated Award, reflecting ROSS Companies’ unwavering commitment to customer satisfaction. These annual awards recognize communities with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. For more information about ROSS Companies, visit TheRossCompanies.com.