ROSS Management Services Honored with 2014 National Resident Satisfaction Award
March 10, 2015
Company Receives Superior Portfolio Distinction for Providing Exceptional Service to Customers
BETHESDA, Md., March 10, 2015 – ROSS Management Services, a leader in multifamily property management, today announced that it was recognized for having a Superior Portfolio Score in SatisFacts’ 2014 National Resident Satisfaction Awards.
ROSS Management Services won the award based on scores residents gave them on their satisfaction surveys during 2014. The company received an average score between 4 and 4.49 during the year placing them in the Superior Portfolio Score category.
“Our first priority at the communities we manage is to provide an unparalleled, extraordinary living experience to every resident who chooses to call a ROSS community home,” says David J. Miskovich, chief operating officer of ROSS Management Services. “We consider the needs of our residents in every decision we make, and we are honored to see that commitment reflected in our customer satisfaction scores and the Superior Portfolio Score distinction.”
ROSS Management Services delivers customer satisfaction surveys to its residents at least three times during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.
“Our customers are paramount in everything we do, so building strong, meaningful relationships with both our residents and the owners of the communities we manage is our No. 1 priority,” Miskovich says. “We know that there are several key points during a resident’s lease where apartment communities can make or break that relationship. And the strength of that relationship at renewal is vital to our ability to retain the residents living at our apartment communities.”
In addition, ROSS Management Services encourages its on-site associates to deliver on its customer service promise through its Customer Service Circle of Excellence Awards. The awards recognize associates and apartment communities that provide great customer service, which is benchmarked using the community’s SatisFacts scores.
ROSS Management Services has received an award from SatisFacts’ National Resident Satisfaction Awards every year for superior service since it began working with the company.
About ROSS Companies
ROSS Companies, founded in 1983 in Bethesda, MD, is a recognized leader in multi-family acquisitions and investment, development, property management and renovation. With a managed portfolio of more than 11,000 apartment homes in 28 communities, the privately-held company is one of the most active multifamily real estate firms in the Mid-Atlantic region. ROSS Companies is comprised of three affiliates – ROSS Development & Investment, ROSS Management Services and ROSS Renovation & Construction. In 2015, ROSS Development & Investment is celebrating its 31st anniversary and ROSS Management Services is celebrating 26 years in business. In 2014, 18 ROSS-managed apartment communities were awarded the Apartment Ratings’ 2013 Top Rated Award, reflecting ROSS Companies’ unwavering commitment to customer satisfaction. These annual awards recognize communities with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. For more information about ROSS Companies, visit TheRossCompanies.com.