Nine ROSS Communities Earn SatisFacts’ Resident Satisfaction Award
January 31, 2019
Review site gives honors for recommend score of 4.0 and a minimum of 25 completed resident surveys
BETHESDA, Md., January 31, 2019– ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that Satisfacts has named 9 ROSS communities as Award Winners for outstanding resident satisfaction scores in 2018.
In order to qualify for the award, the communities had to receive a recommend score of 4.0 or higher and have at least 25 completed resident surveys. ROSS’s top scoring communities included, Charlestowne North, Cole Spring Plaza, Colesville Towers, Grandview, Heritage at Old Town, Horizon Square Apartments, Metro 710, Overlook, and Versailles.
“At ROSS, delivering a best-in-class customer experience for our residents is our number one priority,” said David J. Miskovich, CEO of ROSS Management Services. “That focus impacts everything we do at our communities. We make sure our residents are equipped with modern technology to easily communicate with our staff, pay rent and submit maintenance requests. We truly listen to our residents and give them regular opportunities to provide direct and unvarnished feedback. When they highlight an issue or concern, we respond swiftly and regard it as an opportunity to grow and improve.”
“Online reviews play an essential role in helping us evaluate our customer service, and we’re extremely pleased to have so many communities receive this prestigious recognition from Satisfacts,” Miskovich says. “We are dedicated to growing that number in years to come by continuing to listen to what our residents say in Satisfacts reviews along with other review sites and using that feedback to improve residents’ living experience at our communities.”
About ROSS Companies
ROSS Companies, founded in 1983 in Bethesda, Md., is a recognized leader in multifamily acquisitions and investment, development, property management and renovation. With a managed portfolio of more than 10,000 apartment homes in more than 30 communities, the privately held company is one of the most active multifamily real estate firms in the Mid-Atlantic region, and is recognized for its ability to add value to communities and to drive high levels of resident satisfaction. ROSS Companies is comprised of three affiliates – ROSS Development & Investment, ROSS Management Services and ROSS Renovation & Construction. In 2018, ROSS Development & Investment is celebrating its 35th anniversary and ROSS Management Services will celebrate 30 years in business. In 2018, ROSS Management Services was honored for the fourth consecutive year with a National Resident Satisfaction Award from SatisFacts. Also in 2017, it was announced that 10 ROSS-managed apartment communities had been awarded the Apartment Ratings’ Top Rated Award for 2016, reflecting ROSS Companies’ unwavering commitment to customer satisfaction. These annual awards recognize communities with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. For more information about ROSS Companies, visit TheRossCompanies.com.