11 ROSS Communities Receive Resident Satisfaction Awards from SatisFacts
March 5, 2018
The awards validate the company’s commitment to providing a best-in-class resident experience
BETHESDA, Md., Feb. 28, 2018 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that 11 ROSS-managed communities have received individual 2017 SatisFacts Resident Satisfaction Awards, having achieved an average score of at least 4 on their resident satisfaction surveys last year.
“At ROSS, we come to work each day with one overriding goal: to give our residents an incomparable living experience,” said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. “We have no higher priority than resident satisfaction. We are profoundly honored by these awards and believe they are a powerful validation of our commitment to our residents.”
ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.
“Being a good operator requires being a good listener and making sure the lines of communication with your residents always remain wide open,” Miskovich said. “We give our residents numerous opportunities to provide the kind of direct and honest feedback that then enables us to improve their living experience. We take their input very seriously, and we firmly believe that the constant and open communication we have with our residents is the primary driver of our outstanding customer service and our high renewal rates.”
The individual ROSS communities that received 2017 SatisFacts Resident Satisfaction Awards include:
- Charlestowne North in Greenbelt, Md.
- Cole Spring Plaza in Silver Spring, Md.
- Grandview Apartments in Falls Church, Va.
- The Heritage at Old Town in Alexandria, Va.
- Metro 710 in Silver Spring, Md.
- Overlook Apartments in Hyattsville, Md.
- Park Vue in Alexandria, Va.
- Seven Springs Apartments in College Park, Md.
- South Pointe Apartments in Temple Hills, Md.
- Spring Parc in Silver Spring, Md.
- Towson Woods Apartments in Towson, Md.
About ROSS Companies
ROSS Companies, founded in 1983 in Bethesda, Md., is a recognized leader in multifamily acquisitions and investment, development, property management and renovation. With a managed portfolio of more than 14,000 apartment homes in more than 30 communities, the privately held company is one of the most active multifamily real estate firms in the Mid-Atlantic region, and is recognized for its ability to deliver profitable communities and to drive high levels of resident satisfaction. ROSS Companies is comprised of three affiliates – ROSS Development & Investment, ROSS Management Services and ROSS Renovation & Construction. In 2018, ROSS Development & Investment is celebrating its 35th anniversary and ROSS Management Services will celebrate 30 years in business. In 2018, ROSS Management Services was honored for the fourth consecutive year with a National Resident Satisfaction Award from SatisFacts. Also in 2017, it was announced that 10 ROSS-managed apartment communities had been awarded the Apartment Ratings’ Top Rated Award for 2016, reflecting ROSS Companies’ unwavering commitment to customer satisfaction. These annual awards recognize communities with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. For more information about ROSS Companies, visit TheRossCompanies.com.